Terms of Services

• Agreement

Welcome to Retro-ERP owned and operated by Retromux. These terms enumerating agreement between merchant and us (“Terms”) describe the terms and conditions applicable to the entity or person (“you”, “your”, or “Merchant”) who have registered on the Retromux and/or third-party customers of Merchant(s) (“Customer”) who access or use the facilities of Retro-ERP.This is a legally binding agreement between you and Retromux. Please read these Terms carefully before you start using this Platform and all the payment services offered by it. Please note that the terms and conditions herein apply for download, installation, subscription, update, or use of theRetromux. By clicking “Agree/Accept”, the Merchant/You agree to be bound by these terms and conditions herein. Non-acceptance to the Terms shall disallow the Merchant to use the Platform and any of its payment services. If you fail to comply with the terms and conditions set forth herein, please immediately delete or uninstall the mobile application from your cell phone, tab, or any other device. You must note that upon any non-compliance, you shall immediately become disentitled to use any of the payment services offered by this Platform.Retromux may modify these Terms for any reason-at any time-by posting a new version on the Platform; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of our Services following the posting of modified will be subject to the Terms in effect at the time of your use. Please Review these Terms periodically for changes.

• Privacy Policy

The agreement to use these terms was last updated on October 1 of 2024. This Privacy Policy Agreement was entered into effect on January 16, 2025.Retromux values the privacy of all your information. All information collected will be held by Retromux and used in accordance with our Privacy Policy available – [privacy link] In this Privacy Policy, the information we collect about you when you visit our Platform and use the services available therein will be kept private and only be used for the betterment of the product and services. If you have any questions or comments about the Privacy Policy, please contact us at info@retromux.com

• Registration and Licensing

You agree to be responsible for maintaining the confidentiality of your passwords or other account identifiers which you choose and all activities that occur under your account. To create an account and access the Website/App, the Merchant represents that s/he is over the age of 18 and not barred from using the Platform under applicable law.In registering an account with us, you represent and warrant that: (a) you possess the legal authority to create a legally binding obligation between yourself and us (or any Merchant/Third Party Provider); (b) if you are an individual and are creating an account for a corporate/business entity, that you are an agent for and act on behalf of the corporate/business entity and that you have the legal authority to create a legally binding obligation between the said corporate/business entity and us (or any Merchant/Third Party Provider); and (c) all information provided by you in connection with such registration is complete, true and accurate.In registering an account with us, you represent and warrant that you have to secure and maintain licenses, permits, authorization etc. required for operation of its business in Bangladesh including valid Trade License, TIN, BIN, NID, Photograph, unique business identification number (UBID) or personal retail account (PRA) number from the appropriate authority. Failure to secure and maintain licenses, permits, authorization etc shall mean immediate termination of the Services.If, for any reason, Retromux believes that you have not complied with these terms and conditions, Retromux may, at its sole discretion, cancel your access to the Platform.Merchant agrees to abide by relevant provisions of the relevant Guidelines of Bangladesh Bank, Consumer Protection Rights Act 2009, Digital Commerce Management Guidelines 2021, the Information and Communication Technology Act, 2006, the Digital Security Act 2018, or any applicable rules for operation of the business of the Merchant.

• Terms of services

Subject always to your continuing compliance with the terms and conditions herein, Retromux grants the Merchants limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Platform to access the Services and (ii) access and use any content, information and related materials that may be made available through the Services. Any rights not expressly granted herein are reserved by Retromux.All Transactions are entered into between the Merchant and Customer or Third-Party Provider. The Merchant or Third Party Provider is and remains the seller and/or supplier of each Product, and Retromux are not party to the Transaction or any agreements that may be entered into between Merchant and Customer or Third Party Provider, even if terms may be prescribed by us in respect of such Transactions;Retromux neither endorses nor assumes any responsibility or liability arising in connection with any Transaction (or any Product in respect of which a Transaction is carried out). Save as expressly provided under these Terms, Retromux shall not have any obligation in connection with any Transaction;Retromux: (i) shall not be responsible for procuring; (ii) do not warrant; and (iii) do not undertake, that Merchant shall comply or have complied (whether in whole or in part) with the terms and conditions governing any Transaction;Retromux shall not be responsible for any content provided or generated by Merchant on or through the marketplace, though it may notify the Merchant to change the content if it violate this Terms or any third party copyright;Each dispute, chargeback, cancellation, refund, and/or return in connection with any transaction shall be the sole responsibility of the Merchant and be subject to such additional policies and guidelines as may be prescribed by us from in connection with the same from time to time;All information/details related to business Transactions must be preserved for at least 6 years for ensuring transparency and upon request must be provided to the responsible institution or organization or agency of the government.You agree that any payment made on or through any Platform (including any and all payments in connection with any Product and/or the online Store) shall be made using any of the payment methods prescribed by us from time to time, and all charges and/or fees are to be paid in accordance with specific instructions as may be prescribed on the Platform.You acknowledge that we can hold any fund as per applicable laws in order to prevent anti-money laundering, terrorist financing and to protect customer’s interest.

• Prohibited Uses

You shall not use the Services for any illegal or unauthorized purpose nor may you, in the use of Service, violate any laws, regulations and/or guidelines of Bangladesh (including but not limited to copyright laws).If you use the Platform to sell any prohibited or illegal products or services Retromux shall have the right to withhold the account or cancel the subscription.You must not transmit any worms or viruses or any code of a destructive nature nor share the credentials for using the Platform to any unauthorized person.A breach or violation of any of the terms will result in an immediate termination of your Services.If Retromux determines that the Merchant has provided inaccurate information or enabled fraudulent feedback, we reserve the right to immediately suspend the Merchant’s account and make such declaration on the website necessary for the protection of Retromux’s business and in the interest of the Customers.

• Relationship with Retromux

Retromux does not deduct any amount for withholding on income, Value added tax (VAT) or other taxes for Merchant or Customer, each of which is solely responsible for all tax and VAT returns and payments required to be filed according to applicable laws of Bangladesh.

• Liability

The responsibility of incorporating your business account into various tools in this mobile application is solely for you and any mistake you make, and the results you receive are solely due to your mistake, the experts involved in creating this application, Retromux or its officers, employees will not be responsible.

• Data Protection and Use

This application may also collect some of your personal information to use this application and subsequently ensure that you use it seamlessly.Contact information access to create your profile.GEO location information access to place a service order based on your location.Camera and gallery access permissions for uploading product images to the inventory management tool. Besides, we are taking this permission to upload the picture when applying for a profile.Your customer contact information access to generate reports based on your customer’s transactions.You consent to us accessing and/or using certain functionalities on your Device (and the data stored therein and on any cloud based or remote storage accounts) for the purposes of providing you with any Services and the other purposes set forth in this document.This information may also be used for research purposes, maintaining your privacy at the national, international level.

• Intellectual Property Rights

All information and data on the Platform all its contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio and the design, selection and arrangement thereof are owned by are protected by copyright and owned by Retromux, its licensors and other providers of such materials. The Merchant must not: a) modify copies of any materials from the Platform; b) use any illustration, photographs, video or audio sequences or any graphics separately from the accompanying text; c) delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Platform; and d) reverse-engineer or otherwise attempt to steal the software/application code of the Platform. Any use of the Platform not expressly permitted by the Terms is a breach of this agreement and may violate copyright, trademark, and other laws.

• Indemnification

The Merchant agrees to release, defend, indemnify, and hold the Platform or any person associated with the Platform including its respective affiliates, service providers, owners, partners, directors, officers, agents and employees (collectively as “Indemnified Parties”) free and harmless from and against any claims, liens, demands, causes of action and all losses to the extent arising from or in connection with any or all of: (a) any act, omission or negligence, non-performance and/or delay in the performance of obligations as a Merchant while using the Digital Payment solutions; (b) breach or violation of any of these T&C; (c) any intellectual property rights infringement including but not limited to copyrights, trademarks or any other rights, losses, damages, expenses, fines, fees or liability brought or instituted by a third party against the Platform which is caused or contributed to, by the Merchant through the Merchant’s usage of the Platform or the Merchant’s negligence or wilful misconduct; (d) any violation or alleged violation of any law; (e) violation of the rights of any third party, including patients and third party partners.The Platform or any person associated with the Platform, is not liable for any personal injury, including death, attributable to or caused by the Merchant’s use or misuse of the Platform, to the fullest extent permissible by law.

• Limitation of Liability

IN NO EVENT SHALL RETROMUX OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES INCLUDING LOSS OF PROFITS, INCURRED BY THE OTHER PARTY, ANY END-USER OF THE SERVICES OR ANY OTHER THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT OR OTHERWISE, IN CONNECTION WITH OR UNDER THIS TERMS AND CONDITIONS, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.RETROMUX SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i)THE MERCHANT’S USE OF OR RELIANCE ON THE SERVICES OR THE MERCHANT’S INABILITY TO ACCESS OR USE THE SERVICES, OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN THE MERCHANT AND ANY THIRD PARTY. IN NO EVENT SHALL RETROMUX’S TOTAL LIABILITY TO THE MERCHANT IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSE OF ACTION EXCEED ONE THOUSAND BANGLADESHI TAKA.

• Disclaimer

USE OF THE PLATFORM IS AT THE MERCHANT AND CUSTOMER’S OWN RISK. THE WEBSITE/APP IS PROVIDED ON AN “AS IS” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) RETROMUX DISCLAIMS ALL LIABILITY WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT (INCLUDING) NEGLIGENCE OR OTHERWISE IN RELATION TO THE WEBSITE/APP, AND (B) ALL IMPLIED WARRANTIES, TERMS AND CONDITIONS RELATING TO THE PLATFORM, INCLUDING WITHOUT LIMITATION ANY WARRANTY, TERM OR CONDITION AS TO ACCURACY, COMPLETENESS, SATISFACTORY QUALITY, PERFORMANCE, FITNESS FOR PURPOSE OR ANY SPECIAL PURPOSE, AVAILABILITY, NON-INFRINGEMENT, INFORMATION ACCURACY, INTEROPERABILITY, TITLE ARE, AS BETWEEN DOCTRINE AND THE DOCTOR, HEREBY EXCLUDED, IN PARTICULAR, BUT WITHOUT PREJUDICE TO THE FOREGOING, RETROMUX ACCEPTS NO RESPONSIBILITY FOR ANY TECHNICAL FAILURE OF THE INTERNET, SECURITY BREACHES BY THIRD PARTY, MERCHANT AND/OR THE PLATFORM; OR ANY DAMAGE OR INJURY TO USERS OR THEIR EQUIPMENT AS A RESULT OF OR RELATING TO THEIR USE OF THE PLATFORM.

• Severability

If any part of this Terms is construed to be illegal, invalid, frustrated, or unenforceable, for any reason, then, insofar as is practical and feasible, the remaining portions of the Terms shall be deemed to be in full force and effect as is such invalid portions were not contained here.

• Assignment

The Merchant may not assign any part of its obligation under this Terms to any third party without written consent of Retromux. Any attempt to assign, subcontract, or delegate is void in each instance.

• Termination

Retromux may end this legal agreement at any time without citing any reason or suspend the Merchant’s account or cease to provide with all or part of the Services at any time for reasons including but not limited to, if (i) there is a violation of these Terms; (ii) the use of the Platform by the Merchant creates risk or possible legal exposure for Retromux; (iii) there is prolonged inactivity on the account, or (iv) Retromux’s provision of the Services is no longer commercially viable. Following suspension/termination of the account, Retromux will make reasonable efforts to notify the Merchant by the email address associated with the account or the next time the Merchant attempts to access her/her account, depending on the circumstances. After termination Retromux and Merchant shall give each other a reasonable period of time to complete the total process of concluding all the services including but not limited to technical support, customer service, any commercial provided by each individual Party and settlement of payment.

• Communication

You may inquire about any changes, enhancements, additions or additions to this Platform by dialing the number provided in the mobile application. The Application Team will seriously review your valuable feedback and send the next update of this mobile app to your mobile via the App Store, making the appropriate changes, enhancements, and additions possible. Provided, however, that Retromux or any party associated with Application is not obliged to follow your suggestion or in-app suggestion for change, and you are not obliged to make any changes to the application to reflect your desired changes. The modification of the application or the parties involved in creating this application is solely your own decision in your opinion or suggestion.

• Terms Of Service

Retro-ERP reserves the right to terminate or suspend the service or account of any merchant on Retro-ERP (Retromux platforms) with notice, if any of the following events occur: